Deliveries

At this time, we offer delivery only, as our team works from a private studio in Bergen County, NJ. We proudly serve clients throughout New Jersey and New York.
If you’re unsure whether your location falls within our service area, feel free to submit an inquiry and we’ll let you know if we’re able to accommodate your request.
Studio pickup and appointment-only visits will be available in the near future. Stay tuned for updates!
Custom orders are typically delivered within 1–2 weeks after submitting your order form, depending on specific requests, sourcing needs, design complexity, and delivery location. This timeframe allows adequate time for reviewing your inquiry, confirming details, preparing materials, and coordinating delivery.
*Please ensure to add any specific instructions (such as building access codes or entry details) to your delivery location before submitting your order form.
On the day of delivery, we’ll coordinate timing based on your requested delivery window and any location-specific details provided in your order form. For residential, business, or venue deliveries, please ensure the recipient or someone authorized is available to receive the arrangement(s) at the confirmed delivery time.
If no one is available at the time of delivery, we’ll attempt to contact the recipient and follow any delivery instructions provided. If we are unable to reach the recipient after a reasonable wait period, the arrangement(s) may be left in a safe location at the delivery location when appropriate. We are not responsible for damage or loss caused by weather, theft, or other circumstances outside of our control.
Same-day redelivery may be available in select circumstances, such as an inaccessible location or incomplete delivery information. As our flower orders are prepared specifically for their scheduled delivery date, we cannot guarantee redelivery of an already-created arrangement on a later date.
For events, we work closely with our clients to ensure all floral items are delivered and installed with care according to the planned timeline. Setup and breakdown services are available upon request and will be discussed and coordinated in advance.
When included, setup and breakdown services are factored into the overall event investment. We’ll arrange the space according to your vision and, if requested, return after the event to remove our floral designs. All timing, logistics, and additional details will be outlined during the planning process.

Floral Care Tips

Thoughtful care helps your flowers thrive. Here are some ways to keep them fresh for as long as possible:
Water: Refresh every 2–3 days
Gently pour out old water and refill with fresh, cool water (filtered if possible).
Placement: Keep them cool
Display away from direct sunlight, heat sources, electronics, and drafty windows.
Tidiness: Remove wilting blooms
Discard any wilted leaves or petals, particularly those that fall into the water, to reduce bacteria buildup and maintain the overall appearance of your arrangement.
*Bonus: Re-trim the stems
When refreshing the water, trim a small portion off the stems at a sharp angle to promote optimal water uptake.

Returns + Cancellations

Due to the perishable and custom nature of our work, we’re unable to accept returns on delivered orders. However, we want every arrangement to arrive in excellent condition. If you notice an issue with the quality of your flowers, please email us at mtbflorals@gmail.com within 24 hours of delivery with any relevant details and photos. If we determine there is a quality concern, we’ll work with you to find the best resolution, which may include a replacement.
Please note that replacements are not offered based on aesthetic preferences or differences from your original vision. We encourage you to share any specific preferences or inspiration when placing your order so we can thoughtfully create a floral design that feels aligned with your expectations.
We kindly ask that any cancellation requests be submitted as soon as possible. Since each arrangement is custom designed and materials are often sourced specifically for each order, we’ll do our best to accommodate your request if your order has not yet been confirmed or materials have not been purchased.
Once materials have been sourced or design preparation has begun, we’re unable to accept cancellations or provide refunds.

Weddings

While we are not offering full wedding floral services at this time, we’re pleased to offer floral design for wedding-related events such as bridal showers, engagement dinners, bachelorette parties, and other celebrations.
Visit our Event Florals page to inquire about your specific event and discover how we can bring your vision to life!